Return, Refund, and Cancellation Policy
Returns of Non-Faulty Items:
We accept returns of non-faulty items within seven days of receiving the item. If more than seven days have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as you received it. It must also be in its original packaging.
For the return of non-faulty items, you are responsible for covering the shipping cost.
We recommend using a secure delivery method for expensive items requiring a receipt signature. This ensures that the package is protected in case it goes missing. You will be responsible for the item until it is signed for at the returns address. Please note that Skylark Inc. is not liable for any lost or damaged products during transit. Any such loss or damage is the responsibility of the courier or logistics company. We check all items before they are shipped to ensure they are in good condition. Your package must include the full name on the order and the invoice number. Once we receive the item at our office, we will send you an email confirming receipt. After inspecting the item's condition, we will issue a refund if appropriate. We aim to issue refunds within 14 working days. The cost of your order will be refunded to the credit/debit card used to make the purchase. Please note that refunds take five working days to clear from the point of processing.
Return Info:
SKYLARK , INC.
ATTN: ORDER RETURNS
ORDER #:
ADDRESS: 009 San Juan St. Brgy.
Mahabangkahoy Cerca
Indang Cavite
Cancellation of Orders:
If you wish to cancel an order, please get in touch with us as soon as possible. You must follow our returns process if the order has already been dispatched. We must keep an order that has already been shipped.
If you have any questions regarding our Return, Refund, and Cancellation Policy, don't hesitate to contact us using the information provided below.
For expensive items, we recommend using a secure delivery method that requires a signature on the receipt, as this ensures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post. Once the item has been received at our office, you will receive an email confirming receipt. After receipt of your goods, we shall inspect the item's condition and, as appropriate, issue a refund. We aim to issue refunds within 14 working days. The cost of your order will be refunded to the credit/debit card used to make the purchase. Please note that refunds take five working days to clear from the point of processing.
Return of Faulty Items:
If the product you have ordered from Skylark Inc. needs to be fixed, you have seven days from the date of receipt to return it. Parcels or items damaged in transit must be reported to Skylark Inc. Customer Service Team within 48 hours of delivery. If the deadline for reporting parcels damaged during transit is not met, we regret that we cannot issue a refund or replacement goods.
When returning faulty items, we shall email you a prepaid returns label. Instructions on replacing the defective item will be enclosed in the email. Follow the instructions and return your item. Please note that refunds take five working days to clear from the point of processing. To report damaged items, don't hesitate to get in touch with us at info@skylark.com.ph.
Refunds:
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed.
Refunds will be issued based on the original form of payment. If you paid via bank transfer, you must provide this information to our Consumer Affairs Team Member when you initiate the return so we can refund the money directly to your account.
Late or Missing Refunds:
If you haven't received a refund within five business days of receiving your refund approval notice, don't hesitate to contact us at info@skylark.com.ph.
Sale Item Refunds:
For items bought on sale, the refund will be the amount the product was purchased for at the time of the sale.
Exchanges:
We only replace items if they are defective or damaged.
Order Cancellation:
If you wish to cancel an order, please chat or email us at info@skylark.com.ph. You may cancel any order free of charge and without giving us any reason, provided it has yet to be shipped. We begin processing orders placed at our online store almost immediately.
